Simple, please reach out to support and create a ticket. When you submit your support ticket, please provide your :

  • Sales Order Number
  • Store Name
  • Billing Email Address
  • Extension(s) you want to downgrade

In the Support Request, please explain the situation and request to be downgraded from an Enterprise license to a Community license.

We will attempt to refund the price difference to your original form of payment and then change your license on the backend of our system.

Please allow 2-3 business days for this process to complete.